Built with hospitals, for hospitals.
Since 2015, Semmel has built SafetyOS alongside the infection control nurses, quality teams and hospital leaders who use it every day.
100+
hospitals
9
countries and territories
99.9%
customer retention
built with our customers
Built with the people who use it.
Every SafetyOS product has been shaped by the infection control nurses, quality managers and clinical teams who use it, in hospitals across Asia and beyond. They tell us what slows them down, and we build what helps.
11 institutions
SingHealth, since 2020. Recently renewed for five years.
24 hospitals
IHH Healthcare, in four countries, since 2020.
99.9%
customer retention.
Talk to a hospital already using SafetyOS. We'll arrange it.
how we work with you
One conversation. No handoffs.
Every hospital gets its own WhatsApp group with our support team and engineers in it. When an issue turns technical, an engineer picks it up with the full context already there. No ticket queues, and nobody has to repeat the story.
Replies in minutes.
Questions are usually answered within minutes, by people who know your hospital and your setup. Email gets a reply the same day.
Built with you, shared with everyone.
When a hospital asks for a feature that would help others, we build it and give it to every customer at no extra cost.
Live in under four weeks.
For the audit products, with no integration needed.
Patient identifiers never go into support chats. How we protect your data: IT and security →
Hospital support group
support · engineers · your team
Infection control nurse · 09:12
The Ward 4 audit form isn't saving photos.
Semmel support · 09:14
Checking now. @engineer, can you take a look?
Semmel engineer · 09:26
Found the cause. A fix is live, please try again.
Infection control nurse · 09:29
Working now. Thank you!
evidence and recognition
Eleven years, one direction.
-
2015
Semmel founded
-
2019
Adoption grows across hospital groups
-
2020
SingHealth and IHH Healthcare go live
-
2022
SingHealth hand hygiene programme published in the Journal of Patient Safety and Healthcare Quality
-
2026
SafetyOS across infection prevention, incidents and risk, quality and theatres; HAI surveillance launches
- APICTA Award, Best Health and Wellbeing Solution.
- WITSA Global ICT Excellence Award.
- Cradle grant recipient, Ministry of Finance Malaysia.
- Awarded through public tender by SingHealth, Singapore's largest healthcare cluster.
- Published: Teo SC et al. Journal of Patient Safety and Healthcare Quality, 2022 (SingHealth hand hygiene).
- Presented: Gleneagles Hospital Penang, post-discharge monitoring results, Association of Private Hospitals Malaysia annual conference.
our vision
One ecosystem for quality care.
Our vision is a single ecosystem for hospitals to deliver quality healthcare to every patient.
A patient doesn't experience your departments. They experience one hospital: the ward, the theatre, the pharmacy, the discharge. Quality happens, or doesn't, across all of them.
Yet the systems behind that care are separate. The clinical record sits in one place. Safety, risk, quality, infection prevention and theatre scheduling sit in others, or on paper.
We're building one ecosystem for all of it. Hospitals start with the product that solves their most pressing problem, and each one they add makes the others more valuable, because they share one picture of the hospital. The goal is simple: every hospital able to deliver safe, quality care to every patient, and able to show it.
One system for quality.
Hospitals have one system of record for clinical data. Safety, risk and quality deserve the same: one platform, sitting next to the HIS.
Connected, not added.
Not another point solution, but one operating system where every product makes the others more valuable.
Patient first.
Every product has to pass one test: does it improve what the patient gets? Safer care, better outcomes, the care patients value.
Kym Wong
Founder and CEO
founder
Kym founded Semmel in 2015 and has worked with more than 100 hospitals on infection prevention, quality and patient safety. Kym speaks regularly at infection control conferences, trains hundreds of auditors each year at SingHealth's infection prevention training, and has filed patents in patient flow and inventory management. Before Semmel, Kym co-founded Pulse Group, taking it public with offices in Sydney, Kuala Lumpur, New Delhi, New York and London. As a founder, Kym's companies have been recognised by Deloitte's Technology Fast 500 Asia Pacific, Red Herring Asia 100, the Malaysia Canada Business Council (Best Technology Company) and Nanyang Siang Pau's Golden Bull SME Award Asia Pacific.
semmel academy
Practical training from clinical experts.
Semmel Academy brings together clinical experts and hospital teams to share what works in patient safety and quality.
where we are
Hospitals in 9 countries and territories.
Southeast Asia
East Asia
South Asia and Türkiye
North America
Semmel Health Sdn Bhd
Company no. 201501043915 (1169236-H)
37-2 Jalan PJU 5/9, Dataran Sunway, Kota Damansara
47810 Petaling Jaya, Selangor, Malaysia
partner with us
Bring SafetyOS to hospitals in your region.
We work with authorised resellers and referral partners in Asia, the Middle East and Africa.
Built with hospitals. Let's build what's next with yours.
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