Search Knowledge Base
Knowledge Topics
< All Topics



Learn how to log in to Semmel and how to troubleshoot if unable to log in.  You need to log in to access the Semmel Hand Hygiene Admin Portal and the Semmel Hand Hygiene Surveillance App in order to access its respective services.  There are multiple ways to log in – enter a username and password or use single sign-on if you have an Enterprise account.

Note: If you have SSO turned on, access authentication is performed by your enterprise’s active directory server.  If you have log in issues, please contact your IT department or report to your Administrator.


If you’ve forgotten your password, click Forgot Password on the login page.  If the password reset email doesn’t appear in your inbox, add to your email allow list.

If you’re unable to log in to Semmel, try the following troubleshooting steps:

Note: only Semmel customers, free users, or trial users can log in to Semmel. If you signed up to receive an ebook or registered for a webinar, but don’t have an active account, you won’t be able to log in.

  • Ensure that you’re using the email address associated with your Semmel account.
  • If you try to log in and see a Your account has expired message, your account may have been deactivated.  Please contact Support to reactivate your account.
  • Try logging in from another network, such as a cellular network, to see if the issue is network-related. If you are able to log in from another network, contact your IT department or network administrator to troubleshoot the network issue.

If you’re unable to log in after following the steps above,

  • for paid accounts, contact your Account Manager via WhatsApp messaging
  • for free accounts visit our website and submit an online ticket via the chat channel

Next Reset Password

Leave a Comment

Table of Contents